Keep care teams working while IT stays in control
One simple place for staff to report IT problems, and a calm, organized workspace for the IT team: request queue with response targets, knowledge base, server room log, checklists and audit-ready reports.
Demo data is synthetic. No real patient, staff or facility information is used.
Temperature, last 14 days
Everything an IT team in a care setting needs
Built around how small and mid-size care facilities actually run IT: a few people, many interruptions, and checks that have to be documented.
A request form staff actually use
Pick the unit, describe the problem, say how it affects care, attach a photo. The requester gets a tracking number and a secure key and can follow every step.
Command center
See what needs action right now: critical and unassigned requests, replies waiting, and team workload, in one screen.
Queue with response targets
Filter, assign and update requests in bulk. Target times by priority show what is at risk.
Knowledge base
Short solution guides solve common problems before a request is opened.
Server room log and chart
Log temperature and humidity daily, see trends and flag readings outside the safe range.
Checklists and todos
Daily, weekly and monthly checklists with item history show who did what, and when.
Audit-ready reports
Volumes, resolution times, target compliance and an audit trail, exportable to Excel.
Operations calendar
Plan maintenance and changes so nobody is surprised by planned downtime.
Try the demo as any of three roles
Pick a role and explore. Each browser tab gets its own sample data: about 50 requests, knowledge base articles, announcements, team members, server room readings and todos. There is no sign-in and nothing is sent to a server.
Staff member
The person who needs help. See the portal the way a nurse or administrator would.
- Open a request in under a minute
- Follow three ready-made requests of your own
- Answer the IT team when they ask a question
- Search solution guides first
Operator
Works the queue day to day.
- Sees the requests assigned to them
- Replies, internal notes and quick replies
- AI-drafted replies to review
- Server room readings and checklists
Admin
Sees everything and shapes how the desk runs.
- Every request and the whole team
- Reports, audit trail and monthly summary
- Users, announcements and knowledge base
- Settings and response targets
Demo data is synthetic. Names, units and requests are made up.
AI assistance that stays in the operator's hands
Claude suggests a category and priority while staff describe the problem, drafts a reply the operator can edit, and writes a short monthly summary from totals only. The operator always decides what is sent.
Three sample requests have precomputed answers so you can try it instantly. Live answers have a small daily limit per visitor.
From a staff member's problem to a documented fix
Three steps, and every one of them is on record.
Staff submit a request
A short form captures unit, impact and details. The requester gets a tracking number right away.
IT triages and resolves
Requests land in the queue with a priority and a target time. Operators reply, add internal notes and resolve.
Everything is on record
Status history, checks and server room readings roll up into reports you can hand to an auditor.
Questions
Is this connected to a real system?
No. The demo runs entirely in your browser with generated sample data. Closing the tab discards your changes.
Does the demo contain patient data?
No patient, staff or facility data is used anywhere. All people, units and requests are fictional.
What does the AI assistance do?
It suggests a category and priority for a new request and drafts a reply for the IT operator to review. The operator always decides what is sent. Daily limits apply in the demo.
Is CareOps Desk available for my facility?
This site is a live demonstration of the product concept. Availability and pricing are not published here.
See it in two minutes
Open a request as a staff member, then switch to the IT side and resolve it.